OPTIMIZING BANKING PROCESSES AS A KEY DRIVER OF COMMERCIAL BANK EFFICIENCY

Nodira Saidakhraovna Rakhimkhodjaeva

Authors

Nodira Saidakhraovna Rakhimkhodjaeva Dean of Undergraduate Programs Singapore Institute of Management Development in Tashkent

Keywords:

Banking sector, bank optimization, business processes, digitalization of banks, information systems, operational risks, operational efficiency, banking technologies, Republic of Uzbekistan.

Abstract

The article addresses the issues of optimizing the activities of banks in the context of digitalization, increasing competition, and strengthening regulatory requirements in the Republic of Uzbekistan. Special attention is given to the optimization of business processes and the implementation of modern information systems and banking technologies to enhance efficiency and reduce operational costs. Approaches to selecting optimization tools, as well as the stages of implementation and support of banking systems, are analyzed with consideration of national regulatory requirements. The importance of post-implementation analytics as a tool for evaluating results and improving customer service quality is emphasized. It is concluded that continuous optimization is a key factor for the sustainable development and competitiveness of banks in Uzbekistan.